Terms & Conditions

SERVICES RENDERED: TOI TOI USA agrees to furnish the equipment for the rental and servicing of a portable toilet along with the removal of liquid waste and cleaning of each unit as specified by The Customer (Customer). Customer agrees to make payment for said services according to payment terms and conditions set forth by TOI TOI USA.

UNIT RENTAL: Rental of portable toilet, along with the collection and disposal of liquid waste, replenishment of fresh water, deodorant, toilet paper and the cleaning of the interiors. Customer acknowledges that in order to provide regular service, the unit must remain clear of debris and any building materials. The company’s vehicle must be able to come within 15’ of the unit. If the toilet is not accessible on service day, the toilet will not be serviced again until the next scheduled service day. Only human waste is permitted in the toilet. No garbage or toxic materials of any kind are permitted to be disposed of in the toilet. TOI TOI USA reserves the right to remove the unit from site that is not in compliance. No refunds will be given for days not used for non-compliant toilets. Hand sanitizing units will not be replaced if removed or damaged.

PRICING: All equipment and services are billed to an agreed upon rate of (4) weeks or twenty-eight (28) days of services, subject to applicable taxes. Minimum four weeks rental rate is assessed on all portable restrooms, handwash units, holding tanks, or freshwater tanks, unless otherwise specified. TOI TOI USA does not pro-rate for unused days if toilet is picked up early. TOI TOI USA reserves the right to adjust its rates based upon increases or decreases in fuel or operational costs, disposal facility costs or due to changes in local, state, or federal laws and regulation. All invoices are final 31 days after the invoice date. No adjustments will be made unless otherwise specified and agreed upon.

PAYMENT: TOI TOI USA is a “Net 30 Day” company. The customer has 30 days from the date of the invoice to provide payment. All invoices over 31 days is considered past due. TOI TOI USA reserves the right to charge late fees on any past due invoices if deemed necessary. The customer gives TOI TOI USA permission to automatically charge the credit card provided for all equipment provided to the customer. The customer shall make PAYMENT IN ADVANCE for all quoted service, by either Major Credit Card, EFT, ACH, or Check. No cash will be accepted as payment. A 3% surcharge will apply to each payment made by major credit card. A major credit card is required for all orders $2,500.00 or less and to be put on file on the account. TOI TOI USA reserves the right to run the card for any past due invoices, and any additional fees, on the account without notification. The customer further agrees to pay all additional charges, such as additional rental fees, damages, or any costs because of damage to company equipment from customer negligence, or from removal of hazardous or prohibited material. In the event Customer fails to remit payment. TOI TOI USA reserves the right to forward any debt incurred by the customer to an outside collection agency. All additional costs associated with this action will be the responsibility of the customer (collection fee’s, attorney fees, or other proceedings, court cost, interest, and other applicable fees).

DELIVERY OF EQUIPMENT: Delivery times provided by TOI TOI USA are approximate. TOI TOI USA shall have no liability for failure or delay in delivery or failure to notify Customer of any delay or non-delivery. TOI TOI USA is not responsible for Customer’s failure to designate unit placement at delivery. If unit is set in an undesired area because Customer failed to designate placement area and TOI TOI USA is asked to return. TOI TOI USA reserves the right to charge a fee of $75 plus fuel costs. Toilets CAN NOT be placed on sidewalks or backyards, through gates, or up/downstairs. Relocation of the unit will be performed at TOI TOI USAS’ earliest convenience. The customer is not to remove unit/s from site or permit the unit/s to be removed from the site without TOI TOI USA expressed written consent.

SITE MOVE: Units that are placed by TOI TOI USA are NOT to be moved to new location without prior consent from TOI TOI USA. You will be responsible for any damage caused by moving the toilet. Please contact customer service at 800 682-7023 to schedule the toilet to be moved to the new location. Scheduling a toilet move will incur a new rental and delivery fee if applicable.

RETURN OF EQUIPMENT: It is the responsibility of the Customer to notify TOI TOI USA when they want the equipment picked up. However, the Customer is still liable for any damage, lost, stolen, burned equipment until said time TOI TOI USA picks up the equipment. Our standard timeframe is 48 to 72 hours after the pickup request has been processed. All request submitted after 2:00 pm will be processed as of the next full business day. Customer agrees to return the equipment rented in as good condition as when received.

LIMITATION OF LIABILITY: TOI TOI USA shall not be liable for damage to pavements or other driving surfaces resulting from the weight of vehicles servicing the equipment location designated by Customer, nor for any damages incurred while executing Customer’s directions. In no event shall TOI TOI USA, its members, managers, employees, agents, attorneys, insurers, affiliates, successors, or assigns be liable for: i) any claim, loss, damage or expense of any kind (including strict liability in tort) arising out of or related to the ownership, selection, possession, lease, operation, control, use, maintenance, delivery or return of the equipment; ii) incidental, indirect, special or consequential damages (including loss of profits or production), whether suffered by Customer or any third party, no matter the cause; or, iii) any amount in excess of the amount TOI TOI USA receives from Customer as payment under this Agreement.

DAMAGE TO UNIT: Customer agrees to return all equipment furnished to TOI TOI USA in the same condition as delivered, subject only to normal wear and tear. Customer shall bear the risk of loss and damage to equipment. In the event of damage, Customer shall pay the lesser of (a) the cost or repair, or (b) the cost of replacement. The cost of replacement of a standard portable toilet is agreed to be $750, which will be billed to the Customer in the event of loss. No loss or damage to equipment, in whole or in part, shall impair Customer’s payment obligations under this Agreement. The following additional fees will be applied for missing/damaged items:

• Missing locks/keys: $15

• Missing sanitizer dispenser: $20

• Missing hand sanitizer bag: $15

• Missing toilet paper rod: $10